Don’t hate the player. Hate the game.

Bureaucratic procedures, which have an uncanny ability to make even the smartest people act like idiots, are not so much forms of stupidity in themselves, as they are ways of managing situations already stupid… As a result, such procedures come to partake of the very blindness and foolishness they seek to manage… At their best, they become ways of turning stupidity against itself… But stupidity  in the name of fairness and decency is still stupidity.”

Source: David Graeber, The Utopia of Rules: On Technology, Stupidity and the Secret Joys of Bureaucracy

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